Accenture recently published its High Performance Workforce Study, finding that senior executives say that the lack of necessary workforce skills hinders corporation's ability to succeed. Several of the findings were human resources and training related such as:
- "Lack of connection to business drivers
– Only 36 percent of respondents said their companies tailor their HR
and training support to each function’s needs and contributions to the
organization."
- "Failure to measure the business impact of HR and training efforts
– More than 40 percent do not evaluate the impact of their HR and
training efforts against profitability, and half (50 percent) do not
evaluate those efforts against revenues and sales."
- "Ineffective or non-existent knowledge capture and sharing capabilities
– Four in 10 (42 percent) respondents described capturing and sharing
knowledge as a challenge or a severe challenge for their companies. The
most commonly cited impediments to better knowledge capture and sharing
were: a lack of a common business culture across different locations
(cited by 38 percent); no knowledge support infrastructure with
dedicated people (37 percent); and the fact that knowledge sharing is
typically not rewarded in the organization (32 percent)."
- "The talent time bomb
– Nearly two-thirds (60 percent) of respondents reported that, over the
next five years, they expect to begin feeling the impact of the aging
workforce and the impending retirement of baby boomers. Of those, 28
percent said they are feeling the impact now. Almost one-half (43
percent) of participants described talent sourcing as a challenge or a
severe challenge, primarily because of a smaller or shrinking talent
pool from which to choose."
- "Lack of functional leaders’ involvement in people issues
– Only a small percentage of respondents said the heads of customer
service, finance, sales and strategic planning at their companies are
highly involved in human capital management initiatives (reported by 29
percent, 31 percent, 34 percent and 37 percent, respectively)."
Lack of Necessary Workforce Skills Hinders Corporate Ability to Succeed, Accenture Research Finds
I think of all of these things are true. I would suggest the root of these things gets back to how senior management itself is evaluated. i.e., (1) senior management may or may not see clearly how training or e-Learning relates to impacting the bottom line, and, they just may not have time or want to have time to make sure that training is related to the bottom line. There can be lots of reasons why training is not focused on impacting performance, but you can bet, a senior executive is more concerned about achieving their performance in the way they are measured, so if its not related to their compensation or bonus plan to make all the ducks line up in a row, they probably won't.
(2) Senior executives probably do not see why they should measure it. Many of them probably feel that is why they hired a VP of HR or Director of Training'
(3) What incentive is for them to share information? Is that formulated i.e. tested or monitored in some way through senior executive's compensation plan? Probably not.
(4) Talent Time Bomb--I agree and I have had several posts on this subject:
Workforce as it Effects the Government, Oil and Gas, Mining, and Utilities Industries
(5)This is a trickle down problem. Senior executives probably feel that this is for the department heads to handle and since there is no link back to the senior manager's compensation, well, you know what I am going to say. Many times, the department head is compensated on how productive their department is, i.e., how they manage and push through the work -- and not being involved in people issues.
Dave Boggs
SyberWorks