Exploring the mechanisms for assuring quality of e-learning courses in UK higher education institutions by Magdalena Jara and Harvey Mellar, Institute of Education, University of London
Conclusion:
"The findings suggest that the quality assurance procedures in place in dual
mode higher education institutions require adaptation to be effective when
applied to online courses. These findings show that the online modality and
also the complex institutional environment in which the courses were located,
were affecting the application of these quality assurance mechanisms, obstructing
their capacity to assure and enhance the quality of the courses.
The findings also suggest that the quality assurance mechanisms in place in
the cases studied were affected by the online modality of the courses to different
degrees. From a general – and institutional- point of view, the results
indicate that higher education institutions might need to approach the quality
assurance and enhancement of their online courses from a different organisational
perspective. Online courses seem to require a stronger definition of coordination,
communication and planning strategies, as well as a clearly defined leadership,
than face to face courses. The absence or limited clarity of any of these elements
affected the effectiveness and enhancement roles of several of the procedures,
in particular team meetings and students surveys.
An additional aspect suggested by the results is that institutions and course
teams may need to consider with particular care the strategies to improve the
amount and quality of student feedback. Online courses were particularly affected
by a restricted access to students, which had a direct effect on the quantity
of the feedback gathered and the appropriate representation of student views.
In this sense, it seems that student representation, in its present form, is
not a useful mechanism as a channel for student opinions. The data suggests
however that the relationship established with tutors may be a route worth
exploring for improving student representation. "
Note: "A ‘dual mode’ institution is one that as well as offering regular programs on campus, also makes available a proportion of its courses in a distance format. This in fact is the oldest and possibly most established form of distance education in higher education", according to Dr. Tony Bates, Director, Distance Education and Technology, Division of Continuing Studies, The University of British Columbia,Vancouver, B.C., 2000.
Dave Boggs
SyberWorks, Inc.
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