Talent Management-Competency Management-Performance Management-- are important objectives for HR and Training management professionals alike, but can corporations see an increase or success in the metrics they track and be failing at performance, sure they can. Below is an article about that very paradox:
Performance Management - From Managing to Improving: The Paradox of Boasting About Success with Failing Performance by Gary Conkin
Article excerpt: "it is overly simplistic to link outcomes directly to specific
management programs and employee actions because there are so many
other variables that can affect results. Understanding cause-and-effect
relationships can be tricky. Further, many employee actions are
indirect and contribute to other possibly indirect actions that
collectively influence an organization's success.
When we step back and take a broader perspective, managing an
organization may be viewed as a lot of experiments; we are constantly
testing what works best. But managing with the goal of improving an
organization's overall performance is even more complicated and risky.
For instance, the executive team must keep an eye out for
market-share-grabbing innovations by competitors within the industry -
and sometimes from outside the industry.............
There is a graveyard full of evidence about how difficult it is for a
company to stay on top of its game. Think back to the buzz in 1982
created by the best-selling book In Search of Excellence, co-authored
by Tom Peters, the popular motivational speaker and former McKinsey
consultant. Out of the approximately 35 companies that passed the
authors' rigorous test to qualify as the best in the U.S., 10 either
have filed bankruptcy (including Delta Air Lines, Kmart and Wang
Laboratories) or no longer exist, and most of those that also ranked as
Fortune 100 companies have fallen from the list."
Dave Boggs
SyberWorks, Inc.
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