The Wide Road.....Why Does Achieving Performance Objectives Sometimes Leads to Business Failure?

Talent Management-Competency Management-Performance Management-- are important objectives for HR and Training management professionals alike, but can corporations see an increase or success in the metrics they track and be failing at performance, sure they can.  Below is an article about that very paradox:

Performance Management - From Managing to Improving: The Paradox of Boasting About Success with Failing Performance by Gary Conkin

Article excerpt:  "it is overly simplistic to link outcomes directly to specific management programs and employee actions because there are so many other variables that can affect results. Understanding cause-and-effect relationships can be tricky. Further, many employee actions are indirect and contribute to other possibly indirect actions that collectively influence an organization's success.

When we step back and take a broader perspective, managing an organization may be viewed as a lot of experiments; we are constantly testing what works best. But managing with the goal of improving an organization's overall performance is even more complicated and risky. For instance, the executive team must keep an eye out for market-share-grabbing innovations by competitors within the industry - and sometimes from outside the industry.............

There is a graveyard full of evidence about how difficult it is for a company to stay on top of its game. Think back to the buzz in 1982 created by the best-selling book In Search of Excellence, co-authored by Tom Peters, the popular motivational speaker and former McKinsey consultant. Out of the approximately 35 companies that passed the authors' rigorous test to qualify as the best in the U.S., 10 either have filed bankruptcy (including Delta Air Lines, Kmart and Wang Laboratories) or no longer exist, and most of those that also ranked as Fortune 100 companies have fallen from the list."

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Dave Boggs
SyberWorks, Inc.
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